Subway
Subway, the largest submarine sandwich franchise globally, operates over 23,200 individually owned restaurants across 80 countries. Their commitment to entrepreneurial success drives their continuous innovation and support for franchisee owners and operators.
Improving Alarm Response Services for Subway
Objectives
Their specific requirements included alarm response and guarding services for 15 sites with a strong emphasis on rapid response, partnership, and cost reduction. Our security service contract with Subway is valued at £50,000 per annum. Subway aimed to achieve the following objectives.
Improved Alarm Response: They required swift and efficient handling of alarms, ensuring safety and minimising disruptions.
Cost Reduction: Subway aimed to lower guarding costs while maintaining service quality.
Reliable Shift Coverage: Subway needed a provider capable of meeting all hours consistently.
Solutions
Swift Alarm Response
Meeting KPIs: Our commitment to responding to all alarms within 30 minutes allowed us to meet 100% of our Key Performance Indicators (KPIs) for alarm response.
Reducing False Alarms: By analysing alarm triggers and educating Subway staff on proper procedures (e.g., ensuring closures and lights are switched off), we significantly reduced false alarms, enhancing security and saving costs.
Cost-Effective Guarding
Roster Optimisation: We meticulously reviewed our guard roster, identifying opportunities to enhance efficiency. By streamlining resources, we achieved a 15% reduction in guarding costs (£15,000 per annum).
Positive Approach: We framed this as a proactive measure to enhance overall security effectiveness.
Reliable Shift Fulfilment
Shift Coverage: Over the last eight months in 2024, we consistently achieved 100% shift fulfilment, ensuring Subway’s safety around the clock.
Effective Communication: Regular management meetings (weekly, monthly, and quarterly) facilitated transparent communication and swift issue resolution.
ESG and Sustainability Contributions
Local Employment: All our staff are locally employed, aligning with Subway’s ESG objectives.
Diverse Workforce: Over 50% of our guards come from BAME backgrounds, promoting diversity.
Sustainability Practices: Our assignment instructions include energy-saving tasks (e.g., switching off lights, managing recycling bins), contributing to Subway’s sustainability efforts.
KEY RESULTS
Met 100% of our KPIs.
Reduced guarding costs by 15%
Achieved shift fulfilment of 100%
Over 50% of guards from BAME backgrounds.
Customer Review
“Supreme Protection has significantly enhanced our Subway franchises. Their cost-effective security, swift alarm response, and reliable shift coverage are invaluable. We appreciate their proactive approach, data-driven insights via the customer portal, and commitment to sustainability by hiring a skilled, local and diverse team.”
Abbas Hanif, Director (Subway Franchise Owner)
Supreme Protection’s partnership with Subway exemplifies our commitment to excellence, reliability, and social responsibility. We look forward to continuing this successful collaboration.